Return and refund policy

Last updated: October 7, 2026

30-DAY RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original parts, accessories and packaging included, and any tags if applicable. Items may be opened and inspected, but must not show signs of use or damage. You will also need the receipt or proof of purchase.

HOW TO START A RETURN

To start a return, contact us at hello@fableddreams.com with your order number. If your return is accepted, we will send you a prepaid return shipping label, as well as instructions on how and where to send your package.

Returns must be sent to: Crestline Commerce LLC (trading as Fabled Dreams), 5741 Royal Castle Lane, Las Vegas, NV 89130, USA.

Items sent back to us without first requesting a return will not be accepted.

RETURN SHIPPING COSTS

Return shipping is free of charge for defective, damaged or incorrect items. For all other returns, the cost of the prepaid return label will be deducted from your refund.

ORDER CANCELLATIONS

You may cancel your order free of charge at any time before it has shipped by contacting us at hello@fableddreams.com or +1 725 337 2921. Once an order has shipped, it can no longer be cancelled, but you may return it in accordance with this policy.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right with a replacement or a full refund.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as custom or personalized products (special orders or personalized items) and personal care goods that have been opened or used. Gift cards are also non-returnable. Please get in touch if you have questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item should be in the same condition that you received it, with all original parts, accessories and packaging. If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may deduct an amount reflecting the diminished value. You will also need the receipt or proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@fableddreams.com.